10 smart steps

  • Listen don’t react
  • Step back first, (not into the issue)
  • Ask yourself, what’s the issue? (vad pratar vi om √§ntligen)

References

  1. The lost art of listening
  2. Plugga smart https://www.adlibris.com/se/bok/plugga-smart-och-lar-dig-mer-9789144017259