10 smart steps

  • Listen don’t react
  • Step back first, (not into the issue)
  • Ask yourself, what’s the issue? (“vad pratar vi om äntligen”)


  1. The lost art of listening
  2. Plugga smart, (swedish book) link
  3. Rules of people, link
  4. Thinking fast and slow, Daniel Kuhneman
  5. Men are from mars, women are from venus.